In August 2020, we launched version 3.2.0 of Choreograph for Eva and with it, an opportunity for us to work even closer with our customers to provide you with better support for their automation needs. We are therefore very excited to announce Robot Data: a new service that will allow Automata to collect, store and visualise usage data from new and deployed robots.
Please note that you will need to ensure your Eva is running 3.0.0, 3.0.1 or 3.1.0 prior to downloading the update package and that your robot is setup online before you can opt into Robot Data. You can download the update directly from our website.
This opt-in feature will also allow us to gather insights from you, our customers, on your robot usage, which will then allow us to make better-informed product decisions, prioritise upcoming changes and releases to Eva and Choreograph, and help us support you and your team throughout your automation journey. This data will be used only within Automata and will never be shared with any 3rd parties.
As this is an opt-in service, our customers will be required to acknowledge the terms and conditions and actively opt into the programme. By joining Robot Data, you will benefit and allow Automata to:
- Improve your user experience through:
- Faster support response times
- Easier diagnosis of issues
- Higher quality reference documentation
- Ensure that we prioritise and deliver upcoming features based on your direct feedback
- Improve your overall product experience (both with Eva and Choreograph) through:
- More intuitive software and better documentation
- Easier connectivity setup
- Faster programming, regardless of whether you’re using Choreograph or the API
- Spot potential issues with your Eva before they become problems for you
We have taken steps to ensure that the data is collected in the form of ‘Events’, such as which software version the robot is on, the state it’s in (including operations, loops and errors), whether your Eva is being used through Choreograph or the API and more. We will never collect personal data on our customers, including ensuring that any network configuration is censored (we will be able to see how many times that configuration was used, but no values will be passed through to Automata).
If you have any questions about this software release, how we’re storing and collecting Robot Data or anything else to do with Eva, please contact us directly.